Problem

Solution

In some cases, you will need to e-mail us with details. Please see below for guidelines and an address. Your e-mail will be answered by a small group of volunteers, and it will never be made public without your explicit consent.

Before you e-mail

• Please note that Wikipedia has no editorial board. Revisions are not officially reviewed before they appear on Wikipedia. Whatever was written in the article is not the result of a choice from the Wikimedia Foundation or its staff. (You can see who wrote what in the page history.)

• If the error is minor — an incorrect date or spelling, for example — then please feel free to fix it yourself. Be sure to note your changes on the article's Talk page.

• If your problem is that there is no article about you, then please see Wikipedia:Contact us/Article problem/No article. Please note, however, that we strongly discourage people from creating articles on themselves, their company, their projects and so on. (The same applies to public relations staff.) In our experience, such articles are almost always outside of Wikipedia guidelines: "peacock terms", unverifiable facts, and so on. Accordingly, they get proposed for deletion, and often get deleted after a public discussion. The best way to avoid deletions and public discussions is not to write about yourself.

What we cannot or will not handle through e-mail

• We will not add content through e-mail. We have no staff to read documents, review official biographies, or add information to articles on request. Additions should go through the normal editing route.

• We will not delete or replace an entire article on demand. Instead, please tell us what exactly is wrong with the article.

• We cannot remove specific revisions from article history on demand. Our volunteers are technically unable to do this, and in many situations this also violates our license. However, if the revision contains nonpublic personal information or blatant libel, then a different set of volunteers may be able to help; please see WP:OVERSIGHT for further details.

• We will not lock articles on demand. Articles are only locked temporarily, and then only to force editors to resolve their content disputes elsewhere. Once the dispute is resolved, the article is unlocked so that others can provide useful updates.

• Due to privacy concerns, we will not reveal information such as the IP addresses of registered Wikipedia users, except when mandated by law.

• We will not phone you back to hear your problem, even if you ask. Please state your concerns directly in your email.

• We can only fix problems on sites maintained by the Wikimedia Foundation. We have no control over any other sites, even if the other site is a wiki. For a complete list of Wikimedia Foundation projects, please see m:Complete list of projects.

Tips for faster resolution

• Please copy and paste the exact URL of the article that you're discussing into the email; this is shown by your web browser as http://en.wikipedia.org/wiki/... We have millions of articles. Being specific avoids any confusion.

• Please do not alter the URL. Copy and paste it exactly without any alterations whatsoever. Be sure that you have not left any characters out.

• Please copy and paste the exact sentences that you think are wrong or unsuitable. Please explain why you think they are wrong or unsuitable. Try to avoid discussing larger issues or controversies, as this will delay response.

• The volunteers who will answer your email are most likely unfamiliar with the article that you are discussing. Please do not assume prior knowledge of the subject of the article, surrounding controversies, and article history.

• Legal threats may result in delays. We may have to show them to our legal counsel before taking any action.

• Please do not include general remarks, suggestions for Wikipedia, etc.; these just get in the way of your message. See our contact pages if you wish to discuss these issues with us.

• If you have a spam filter, please be sure it is set so that you can receive our reply. Some spam filters make us jump through hoops, or even simply trash our answer.

• Please do not write in ALL CAPITALS; this is rude and hinders reading.

• Please stick to plain text email. Our system does not show boldface, italics, different colors, or any other formatting.

• Send your e-mail to info-en-q@wikimedia.org . Please do not send mail to any other address; this will slow processing.