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White Space (Process improvement and management)
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In process management, the White Space as described by Geary A. Rummler and Alan P. Brache in 1991, is the area between the boxes in an organization chart or the area between the different functions: Very often no one is in charge or responsible for the White Space. The important handoffs between functions are happening here, and this is very often the area where an organization has the greatest potential for improvements. In the White Space things often "fall between the cracks" or "disappear into black holes", resulting in misunderstandings and delays. To manage the White Spaces is a way to improve process performance of an organization.
References
- Rummler, Geary A.; Alan P. Brache (1995). Improving Performance: How to Manage the White Space in the Organization Chart, Jossey Bass Business and Management Series. Jossey-Bass. ISBN 978-0787900908.
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